Privacy Policy
Wanderlust Escapes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wanderlustescapes.ca (the "Site") or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
1. Introduction
This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information. We are dedicated to maintaining the confidentiality of your data and ensuring compliance with applicable privacy laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy applies to all users of our Site and services, regardless of their location. By using our Site and services, you consent to the data practices described in this policy. We encourage you to review this Privacy Policy periodically for any updates or changes.
2. Data Collection
We collect several types of information from and about users of our Site and services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, date of birth, passport details, and payment information. We collect this information when you register for an account, book a trip, subscribe to our newsletter, contact us for support, or participate in surveys or promotions.
- Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, referring URLs, pages visited, and search queries. We collect this information automatically through cookies, web beacons, and other tracking technologies to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole.
- Cookies: We use cookies to enhance your experience on our Site. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Site.
- Third-Party Analytics: We may use third-party analytics providers, such as Google Analytics, to collect and analyze information about your use of the Site. These providers may use cookies and other tracking technologies to gather information about your online activities across different websites and services. We use this information to understand how users interact with our Site and to improve our services.
3. Data Use
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to process your bookings, personalize your experience, provide customer support, and improve the functionality and performance of our Site and services.
- Communication: We may use your information to send you important updates about your bookings, promotional offers, newsletters, and other marketing communications. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
- Analytics and Research: We use your information to analyze trends, conduct research, and gather demographic information about our user base. This information helps us understand our users' needs and preferences and to develop new products and services.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas, court orders, or government requests.
- Fraud Prevention: We use your information to detect and prevent fraud, unauthorized access, and other illegal activities.
- Personalization: Analyzing your past travel preferences, location, and demographic data to make tailored travel suggestions.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use industry-standard encryption technologies to protect your sensitive information during transmission.
- Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We limit access to your personal information to authorized employees who need to know the information to perform their job duties.
- Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems and processes.
- Employee Training: We provide regular training to our employees on data privacy and security best practices.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Data Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.
6. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Wanderlust Escapes
Privacy Officer
10 Banff Avenue
Banff, AB T1L 1A1
Canada
Phone: (403) 555-0123
Email: [email protected]
We are committed to resolving any complaints or disputes regarding our privacy practices. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.
Policy Author: Dr. Eleanor Vance, Data Protection Officer, certifications in GDPR and CCPA compliance. Policy reviewed and updated November 14, 2024, superseding all previous privacy policies.